Contact Us
COVID-19 Service Update
How can I order?
Our online and phone ordering facilities are operational.
Our branches are now fully open for click-and-collect, phone-and-collect, and local delivery services.
Our trade counters are now fully open.
How fast will I receive my order?
All orders are being dispatched as normal. Orders received before 12 noon are dispatched the same working day.
Most deliveries are being made the next working day.
Unfortunately at the moment we cannot guarantee AM or Saturday deliveries, so please do not plan any works until your products have been delivered.
Items that are not currently in stock will be forwarded as soon as they become available.
How can I contact you?
If you are looking to contact us regarding a recent order you have placed with us, please reply to your order confirmation email and we will come back to you as soon as possible - please bear with us.
Please include your order/ quote reference number with your email to help us prioritise and speed up response times.
For any sales enquiries, please contact us via email or telephone as detailed below.
For more information please visit our COVID-19 service page.
What are your opening times?
Please note that our branch and phone lines are open during normal hours:
Mon - Fri 7.30am - 5.00pm
Saturday 8.00am - 12.00pm
What are your contact details?
Sales Office Phone
01206 931 471
Sales: [email protected]
Customer service: [email protected]
Please include your order/ quote reference with your email, this will help us prioritise and speed up response times.
Written Enquiries
Soakaways.com
Unit 1B Altbarn Road
Hawkins Road
Colchester
Essex
CO2 8LG
