Bio-Retention

Please click the links below for further information about each topic, or scroll down the page as required:

• Delivery Cut Off Times
• Delivery Charges and Extended Lead Times
• Our Courier Partners
• Our Delivery Area
• Split Deliveries
• Labour and Machinery
• Checking & Signing for Orders
• Returns and Refunds

CHRISTMAS DELIVERY CUT-OFF DATES

STOCKED ITEMS

The cut-off for final orders of stocked items to be delivered before Christmas is midday Thursday 21st December 2023. Orders made up until this time should be delivered on Friday 22nd December 2023.

All orders made after this date and before Friday 29th December will be dispatched on Friday 29th December, but will not be delivered until Tuesday 2nd Jan.

Any orders made after Friday 29th December 2023 will be dispatched and delivered once normal service resumes on Tuesday January 2nd 2024.

For a full list of stocked ranges and lead times, please see the 'DELIVERY CHARGES AND EXTENDED LEAD TIMES' section.

*Guaranteed delivery refers to orders placed with no current delays present or known across the distribution network. Occasionally, some delays may occur due to issues outside of our control, such as adverse weather or issues at courier hubs.

ORDERS WITH PALLET CHARGES/ORDERS DIRECT FROM SUPPLIERS

Orders with pallet charges, or palletised goods direct from suppliers may be delivered before Christmas if the order is made before the current maximum lead time.

These orders will not be despatched on our dispatch day on Friday 29th December 2023, therefore please check the individual supplier pages below for specific lead times and how far in advance to order these items for delivery before Christmas.

DELIVERY CUT OFF TIMES

All orders are being dispatched as normal. Unless subject to exclusions, all orders received before 12pm will be delivered the next working day.

Please note, large or palletised orders have a cut off time of 12pm.

*Delivery to non-Industrial Scotland, Northern Ireland, and CH, LL, and CA postcodes can sometimes take slightly longer, although this is dependent upon the exact location.

If we are unable to deliver your order within the above timeframe for any reason, we will contact you to arrange an alternative delivery day. We use overnight carriers, so we are unable to arrange or confirm an exact time of delivery.

Some special or non-stocked items on our website have extended lead-times, which are displayed on the product pages in question – see below for more details.

Whilst every reasonable effort shall be made to keep to a delivery date, we cannot be held liable for any losses, costs, damages, or expenses arising directly or indirectly out of any failure to meet any estimated delivery date.

In the unlikely event of a late delivery, we will be unable to compensate you for any consequential loss, so please do not organise any plant or labour before you have received your materials.

DELIVERY CHARGES AND EXTENDED LEAD TIMES

Orders over £1,000 excluding VAT will be delivered free of charge. Orders under this amount will incur a charge of £15.00 + VAT. This applies to most stocked items and some items that are supplied directly from manufacturers. Orders of stocked items are generally delivered in 1-3 working days.

Some stocked items will incur a bulky or pallet charge due to their extreme weights or lengths:

• Bulky items - £45.00 + VAT charge placed on orders that contain one or more bulky products. These items will be marked as bulky during the checkout process.
• Palletised items - £60.00 + VAT charge placed on orders that contain one or more items that need to be sent and delivered via a pallet. These items will be marked as palletised during the checkout process.

A full list of stocked items can be found here.

Certain items, usually those sent direct from manufacturers, incur additional delivery charges and an extended lead time regardless of the order value, due to the restrictions placed upon us by our carrier and the extreme weights/lengths. These charges are applied instead of the standard £15.00 + VAT charge if the order is valued under £1,000 excluding VAT.

The following product ranges have extended lead times or incur additional delivery charges. Please click on each individual range for specific details.

• Sewage Treatment Plants
• Turtle Enviro Inspection Chambers, Silt Traps, Catchpit Chambers, Grease Traps & Pumping Stations
• Atlantis Tanks

OUR COURIER PARTNERS

OUR DELIVERY AREA

Certain direct suppliers are able to ship outside of these areas depending on product quantity and availability. Please get in touch with us regarding any such queries.

SPLIT DELIVERIES

If you have ordered a mixture of goods that come both from us and direct from our manufacturing partners, you will be advised of this in your dispatch email. As the order is coming from two locations, you will receive two different deliveries. Delivery on direct items can have extended lead times and will need someone present to check and sign for the goods.

Occasionally, we don't have all items in stock at our main warehouse. If this is the case, we will endeavour to send the stock the same day from one of our other branches, in order to not delay delivery of the complete order. This may lead to a split delivery, dependent on the courier being used. We will contact you if there is going to be a delay due to this.

LABOUR AND MACHINERY

Please do not book machinery or labour until your goods have been received and checked over. Whilst every effort is made by our couriers to deliver your parcel within the stated timeframe, Soakaways.com cannot be held responsible for any additional costs incurred by delays outside of our control.

CHECKING AND SIGNING FOR ORDERS

SIGNED FOR POLICY – T&CS

All orders should be signed for. If you are unable to sign for your delivery, you can arrange with us for a neighbour to take delivery of your order. You can also advise us of a safe place where your order can be left, although we cannot take responsibility for any shortages or obvious damages.

Please ensure that you always check the number of packages that you are signing for. If there is an incorrect number of packages or any package appears damaged, you should note this on the signature panel and advise us so that we can rectify the issue as quickly as possible. Once goods have been signed for as being received ‘complete and in good condition’, any claims are not covered by the carrier’s insurance company.

Signing for goods as ‘unchecked’ makes any claims inadmissible, so please check the number of packages and look for any signs of any damage, noting any issues on the signature panel. Although the delivery drivers are busy, they are contractually obliged to wait whilst you check your delivery.

WHAT IF I CAN’T WAIT IN ALL DAY?

There is a ‘Notes’ section of the Basket review page where you can request for your goods to be left in a safe location – just tell us where to leave the order. Please note that we cannot take responsibility for any shortages or obvious damages if goods have not been signed for.

Please note that deliveries made by DHL (these are generally small orders with no pipe or bulky products) cannot be left in a safe location. You will be advised which carrier will be delivering your order by email at the point of dispatch.

RETURNS AND REFUNDS

For further information and clarification of the legislation surrounding the return of goods, and associated costs, please refer to regulation 35 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

RETURNS AND REFUNDS

Please read our Returns & Refunds policy for further details.